Who we are
This policy explains what information THELUVIOART (theluvioart.store) collects when you use this website or place an order, and how we use it.
Information we collect
When you place an order
Checkout happens on Stripe's secure checkout page. There you enter your name, email address, shipping address and payment details. Stripe shares the following with us so we can fulfill your order:
- your name, email address and shipping address
- your billing country and postal code
- what you ordered and what you paid
- limited payment information, such as your card brand and the last four digits of your card
When you email us
We receive your email address and anything you include in your message.
Technical information
Our hosting provider may automatically log technical information, such as your IP address, browser type and the pages you request, to keep the website secure and running.
How we use your information
- to process, pack and ship your order
- to contact you about your order, returns or refunds
- to answer your questions
- to prevent fraud and keep the website secure
- to keep the business and tax records we're required to keep
Payments
Payments are processed by Stripe. Your full card number goes directly to Stripe and is never sent to or stored by us. Stripe's handling of your information is described in the Stripe Privacy Policy.
Who we share information with
- Stripe, to process your payment
- Hostinger, which hosts this website
- shipping carriers, which need your name and address to deliver your order
We don't sell your personal information.
Cookies and local storage
Our website uses your browser's local storage to remember the items in your cart. That data stays on your device. Only the product IDs and quantities are sent to us when you check out. You can clear it at any time by emptying your cart or clearing your browser's site data.
Our own website code doesn't set cookies. Stripe's checkout page uses cookies and similar technologies to process payments and prevent fraud.
We don't currently use analytics tools or advertising cookies on this website.
How long we keep information
We keep order information for as long as we need it to fulfill orders, handle returns and refunds, and meet tax and accounting requirements.
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing us at contact@theluvioart.store. We may need to keep some information to meet legal or tax requirements. Depending on where you live, you may have additional rights under local privacy laws.
Security
Payments happen on Stripe's secure checkout page.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed.
Contact
Questions about your privacy? Email us at contact@theluvioart.store.