Returns
We don't accept returns or exchanges for a change of mind. If your order arrived damaged, isn't what you ordered, or never arrived, we'll make it right. See damaged, wrong or lost items below.
Damaged, wrong or lost items
If an item arrives damaged or isn't what you ordered, email us at contact@theluvioart.store within 7 days of delivery. Include your order reference and a short description of the problem; photos help. Once we've confirmed the issue, we'll send you a replacement or a refund, at no cost to you.
If your package never arrives, see lost packages in our shipping policy.
Refunds
Once a refund is approved, we issue it within 3-4 business days to your original payment method.
Refunds are processed through Stripe. Card refunds usually take 5–10 business days to appear on your statement, depending on your bank.
About handmade items
Each piece is made by hand, so small differences in size, color and stitching from the photos are normal.
Cancellations
You can cancel an order any time before it ships. Once it's on its way, it can't be cancelled. To cancel, email us at contact@theluvioart.store with your order reference and we'll refund your payment.
Questions
Email us at contact@theluvioart.store. See also our shipping policy.